Return and refund policy
If there is a problem with your order, contact us at firstname.lastname@example.org and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue.
Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. We cannot refund or reproduce your order if you decide you do not want it, or ordered the wrong size or prefer a different product.
The most important aspects of our returns & refunds policies are:
- We must be emailed within 72 hours from order delivery of any defects.
- We may require you submit a photograph that clearly indicates the problem.
- We may request that you return 100% of a defective order before we reproduce your order.
- We will reproduce or refund your order within 5 days if we verify that we made an error.
- We will use the original production time and shipping method when reproducing an order.
- Order cancellation must be done prior to approving your order proof.
- All sales are final.